Worker help

Reviewed: 2026-10-18. Edition: 1.1. Full procedures: worker manual.

Use /worker, not administrator sign-in. Check the invited account email and password. If you never accepted an invitation, ask the agency for one. For recovery, choose Worker on Forgot password?. A roster-email change does not automatically change your login email. The agency must review disabled company access or a missing membership.

My invitation or reset link no longer works

Open the newest full link from the original message. Links can expire, be replaced or be revoked. Reloading a page after its private fragment has been removed loses the token from that page; reopen the original link. If it still fails, request a new link from the appropriate flow or agency. Do not forward the private link to support.

My shifts are missing

Check the selected company, then Refresh schedule. Ask the agency whether the event is saved, published and assigned to your linked profile. A draft or another worker's assignment will not appear. A notice can refer to a shift that was later withdrawn.

I cannot work a shift

Pending, with no recorded or approved hours: use Decline this shift and give a reason. It removes the eligible assignment.
Confirmed, with no recorded or approved hours: submit a call-off request. You remain assigned until the agency releases you.
Recorded time, a clock capture, or an urgent issue: contact the agency to review the correct action.

Changing availability alone does not cancel a shift.

How do I enter split availability?

Shorten an existing window to leave a gap, then add another nonoverlapping window. A date override replaces the entire weekly day, so include all the windows you need for that date. Save availability when finished. An all-day window leaves no room for another window.

The hours form is missing or locked

Confirm the assignment first. Approved hours require agency correction. A non-excluded clock capture uses clock review instead of manual entry; check Clock in / out and ask the agency to review it.

My clock is still running

Return to the company where it started and clock out. If you cannot access it, ask that agency to stop it for review. Do not start a second clock in another company. Recorded timestamps cannot be backdated by the worker.

Will breaks automatically reduce my pay?

No automatic deduction is made by the clock feature. The agency reviews elapsed time and breaks and enters explicit paid hours. Ask it about the applicable policy and any discrepancy.

Does a notice mean I confirmed the shift?

No. Mark as read only records that the notice is read. Use the assignment's confirmation control separately. Refresh the schedule to see current details.

My save failed because something changed

Refresh the schedule or saved availability, review the new information, and re-enter only the intended changes. For an uncertain clock action, inspect the saved state and use the same-action retry when offered.

In-app help and manuals

Open /help/worker-help for this guide, or /help to browse all audiences and search public topics. Choose Help & manual (new tab) in the worker portal, including before sign-in. Workspace help links open a new tab so existing edits stay in place. Use Quick help or Full manual to switch views, and On this page to jump to a topic. Your browser’s Print command can print or save a guide. Availability depends on the installed release.

Repository references are available to authorized maintainers in the private source documentation. Contact your agency or platform support for assistance. Use your browser’s Print command to print or save this guide.